# Aggregated Shows Dashboard

Welcome to your new home screen filled with analytics data and details for all your shows and viewers activity.

Your Home screen has three main section. If you do not see Home in your Menu, you are missing the right permission to view.

<figure><img src="/files/HR8dODGFDvSa6UGWDUum" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Filters won't have an effect on your all-time-statistics
{% endhint %}

<figure><img src="/files/iPnfbZZtJ5ut9jGH50Hq" alt=""><figcaption></figcaption></figure>

| Metric                     | Description                                           |
| -------------------------- | ----------------------------------------------------- |
| Total shows duration       | SUM of all shows duration                             |
| Avg. show duration         | AVG of all shows duration                             |
| Total participants         | SUM participants per show all unique participants     |
| Avg. participants per show | AVG  of participants per show all unique participants |

### Filter

You home screen offers you flexibility by filtering your analytics for Live and Replay. You can select predefined data ranges or select a custom data range by clicking on the calendar icon. You can also display the data between daily, weekly and monthly, too!

<figure><img src="/files/ajbvzUs0di4dGH5tCiWD" alt=""><figcaption></figcaption></figure>

### Graphs

Home screen, as do you individual show analytics will offer you insights into major KPI such as average viewing time, total viewers, chat messages and much more.

#### Viewing Data

"Your Shows Section" will display viewing data such as show duration, minutes watched, total viewers and more.

<figure><img src="/files/Dk7C7zhVrDAb2h6mbUEP" alt=""><figcaption></figcaption></figure>

| Metric                     | Description                                     |
| -------------------------- | ----------------------------------------------- |
| Shows duration             | SUM of all shows duration                       |
| Minutes viewed             | SUM of all minutes viewed by all users          |
| Average minutes viewed     | AVG of all minutes viewed per users             |
| Viewers                    | SUM of all participants through all shows       |
| Visitors                   |                                                 |
| Average concurrent viewers | AVG of all concurrent viewers through all shows |
| Max concurrent viewers     | MAX of all concurrent viewers through all shows |

#### Minutes Viewed

**For Live shows**, minutes viewed are based on the visitor’s session duration between a show’s start and stop event.

**Example**: If a viewer opens the player two minutes before the show starts, waits until the countdown runs out and watches the live show for another 15 minutes before they close the player, their session duration is 17 minutes. But only 15 minutes (from show start to user session end) will be counted towards minutes viewed.

**For Replays,** minutes viewed are based on the actual media consumption — the duration between clicking the Play CTA and either clicking the Pause CTA or closing the player. Since not all customers have **Autoplay on Replay enabled**, the number of Visitors can be (significantly) higher than the number of Viewers displayed on the Home Screen Analytics.

#### Visitors Metrics

A user that is present on the player is considered a Visitor. Visitor metrics are based on a user’s session. Session are tracked for all life-cycle stages of a show:

Countdown; Live show; Post show (survey); Replay;

#### Viewers Metrics

*Viewer metrics are calculated differently for live and replay.*

For **replay** a viewer or viewing minutes is based on Media Consumption of a user. Media consumption is considered the time between start of a replay video until pause or the user closing the browser. Start of a Media Consumption on replays is triggered either automatically for shows that have autoplay enabled, or by the user actively pressing the play button. Media consumption ends when a user actively presses the pause button or closes the browser.

For **live** shows, viewer metrics are equal to visitor metrics, assuming that a show that is live will always have media playback (live stream via WebRTC).

#### Downlad Analytics

You can download each graph from your dashboard by clicking on the three dots and select download.

<figure><img src="/files/v1OEsI1cPdnwMrqR6R1e" alt=""><figcaption></figcaption></figure>

#### Chat Data

"Engagement Section" will display chat data and chat user behaviour. You can analyse reactions, chat messages and chat participation.

{% hint style="warning" %}
Engagement metrics: in the Home screen analytics, messages sent during Chat Lead Time will be counted. This can result in slight discrepancies between your Home screen reports and individual Show reports which discard it.
{% endhint %}

<figure><img src="/files/xbO6Deh89HcIstLUhxrg" alt=""><figcaption></figcaption></figure>

| Metric                  | Description                                |
| ----------------------- | ------------------------------------------ |
| Total chat participants | SUM of all participants of all shows       |
| Total chat messages     | SUM of all messages of all shows           |
| Total moderator message | SUM of all moderator messages of all shows |
| Total show reactions    | SUM of all reactions of all shows          |

### Product Data

**"Product Metrics Section"** will display product clicks and procut likes.

<figure><img src="/files/1IKrFihwEWJfbo9qSnIS" alt=""><figcaption></figcaption></figure>

| Metric                    | Description                                 |
| ------------------------- | ------------------------------------------- |
| Total carousel item views | SUM of all carousel item views of all shows |
| Total carousel item likes | SUM of all carousel item likes of all shows |

{% hint style="warning" %}
&#x20;In your Home screen analytics, all Products / Carousel Items clicks are counted. This can result in slight discrepancies between your Home screen reports and individual Show reports which only count the top 3.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hello-lisa.com/knowledge/analytics/shows/aggregated-shows-dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
